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CUSTOMER & DRIVER QUALIFICATIONS:
Customers must be at least 25 years old; present a valid driver’s license; provide proof of insurance; and have a major credit card. All additional drivers (up to 3 at no charge), must also be at least 25 years old; provide proof of being an insured driver; and possess a valid driver’s license. International Customers can provide an International License or that of their own country.
VEHICLE ORIENTATION:
We provide the following:
- A complete instruction period on your vehicle.
- A national campground guide.
- An Owner’s Manual & Trouble Shooting Guide.
- A Prep-Kit at No Charge.
- An initial supply of vehicle propane.
- National Roadside Assistance.
- Trip Planning is available at Customer’s request.
RESERVATIONS:
There is no such thing as making a reservation too far in advance. Often, Rental Customers will reserve for annual events a year in advance. A $500 Refundable down payment is required to confirm the reservation.
It is in addition to the rental charges, but refundable upon return of unit if terms & conditions are met.
PAYMENT:
We only accept major credit cards at time of departure. We accept: Master Card,
Visa, American Express and Discover Credit Cards only.
CANCELLATIONS:
Customers can cancel up to two weeks (14 days) prior to departure and receive a full refund of the $500 down payment minus a $25 administrative fee. Within the two week period (14 days) the dates of the rental may be changed, but the down payment at that time becomes non-refundable. The company reserves the right to cancel at anytime due to, but not limited to: unsafe weather conditions such as extremely high winds: natural disasters or Acts of God; customers arriving at pick-up in a condition that they could not safely operate their vehicle.
SUBSTITUTIONS:
The company reserves the right to substitute a vehicle of higher or equal value should the need arise. If a vehicle of lesser value/size only is available, offered and accepted, the company is only liable for the difference in the cost between the two vehicles.
SMOKING:
All vehicles are non-smoking. Vehicles that have been smoked in are subject to additional cleaning fees.
PETS:
Due to possible liability issues, pets are not allowed. However, Service Animals, such as Seeing Eye Dogs are allowed. Such animals must be declared prior to departure and are subject to an additional Security Deposit. Vehicles carrying unauthorized animals will be subject to additional cleaning to remove hair & odors. Any items having been soiled by an animal will not be cleaned, but replaced.
OPERATING HOURS:
Our Rental Department is open the following hours:
| Monday - Friday |
9:00 – 6:00 |
| Saturday |
9:00 – 5:00 |
| Sunday |
Closed |
We are closed the following National Holidays in 2010:
| Memorial Day |
May 31 |
| Independence Day |
July 4 - 5 |
| Labor Day |
Sept 6 |
| Thanksgiving Day |
Nov 25 |
| Christmas |
Dec 25 |
| New Years |
Jan 1 |
VEHICLE PICK-UP & RETURNS:
We operate just like a hotel. The only difference is that our rooms roll on wheels.
Departures are at:
Monday – Friday.
1:00 P.M.
2:30 P.M.
4:00 P.M.
There are no Saturday departures.
Returns are between:
9:00 A.M. – 11:00 A.M.
Unauthorized late returns are charged $50 per hour for each consecutive hour you are late up until the amount of one extra day charge. Remember, another Customer may be waiting to start their vacation in the vehicle you are returning. The vehicle must be returned in the same condition as departure. Additional Cleaning Charges are based on the Service Department’s posted Labor Rates. Vehicles must be returned with the holding tanks dumped. There is a $50 dump fee when we must dump the holding tanks.
There is no refund or credits for early returns or unused mileage packages.
GASOLINE & PROPANE:
Customers depart with a full tank of gasoline, are charged for it, but return the vehicle with as empty a fuel tank as possible (and we don’t charge airport prices). Customers depart with a full tank of Propane (L.P.), but are not required to refill the tank prior to returning the vehicle. There is no charge to refill the L.P. tank.
INSURANCE:
We will contact your insurance company to confirm if your coverage will extend to our vehicle, and would recommend you do the same. If it does not, depending on what type of unit you rent, the customer may be covered by a Secondary Policy which the dealer provides that includes: Collision Coverage, Comprehensive coverage and State Required Liability.
COLLISION DAMAGE WAIVER (C.D.W.):
Relative to state law, CDW relieves the renter from responsibility for collision damages over the deductible amount. CDW does not cover all instances of damage. There are exclusions, which will be described in your Rental Agreement Terms & Conditions.
SUPPLEMENTAL LIABILITY INSURANCE (S.L.I.): S.L.I. increases your liability coverage from either your own policy’s limit, or ours’, up to $1,000,000 of total liability coverage in the event of a motor vehicle accident. It covers all third party claims. This policy is available direct from our insurance carrier MBA at
www.mbasli.com.
VEHICLE RESTRICTIONS:
Due to safety and security issues, our vehicles are not allowed in the following locations:
- Mexico
- Death Valley, California between May 1 – October 1
- The five (5) boroughs that make-up New York City, New York
- Montreal, Canada
DAMAGE, MAINTENANCE AND BREAKDOWNS:
The Customer is responsible for any/all damage to the vehicle while in their possession. This includes by any additional driver, animal; passenger; or Acts of God. The vehicle’s Trouble Shooting Guide contains complete instructions in the event of an accident and is covered during the vehicle orientation.
The Customer is responsible to maintain fluids in both the engine and generator and will be held responsible for damage due to negligence.
Customers are authorized to spend up to $150 for any repair/part that the vehicle should require during their rental. Please call for authorization for any repair over that amount. Just submit any receipts and replaced parts at return for a full refund of all authorized expenses.
We provide a toll free 800-number for national roadside assistance.
Options...
TOWING:
Towing a vehicle or trailer up to 2,500 lbs. is allowed and is a $10 per day option. As our vehicles are not equipped with an electric brake control as required by state law when towing a vehicle over 2,500 lbs., we have to enforce that limit.
GENERATORS:
All motor homes are equipped with a generator that provides electric power to the vehicle. The generator is an extra cost item. It is either $3 per hour or a flat $18 per day charge for Unlimited Use.
KITS:
Personal Convenience Kits are $39 each and contain one each:
blanket, sheet, pillow, vinyl pillow cover, pillow case, dinner plate, salad/soup bowl,
coffee cup, tumbler, 4 piece set of flatware (not plastic), a steak knife and a 3-piece towel set.
MotorHome Provisioning Kits are $89 each and contain:
a 7-piece set of non-stick pots & pans w/covers (includes a fry pan), a tea kettle, a large
serving bowl, a Large serving platter, wine opener, kitchen towel, pot holder, oven mitt, 3-piece knife carving set, a wire whisk, a peeler,
an 8-piece set of mixing/storage bowl set w/lids, a 2 cup measuring cup, a colander, a can opener, a box of Kleenex, a roll of paper towels,
a 2-slice electric toaster, an electric hand mixer and a 12 cup electric coffee pot.
BIKE RACKS:
A 2-Bike Rack that attaches to the hitch of any motorhome. $25.00 per trip.
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